Introduction

At EICR Report, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect any information you provide while using our website and services. By using our website, you agree to the practices outlined in this policy.

We may update this Privacy Policy from time to time by revising this page. We encourage you to review this page regularly to remain informed of any changes.

Website Access & Account Information

You may browse the EICR Report website without registering an account. However, certain services or bookings may require registration or the submission of personal details.

If you create an account or provide information through our website:

• You may update your email address or login details where applicable.
• You may request account deactivation if you no longer wish to use our services.
• You may request deletion of personal information we hold, subject to legal or service obligations.

Information We Collect

We may collect the following information when you use our website or request services:

• Full names and property addresses
• Contact information including email addresses and telephone numbers
• Property-related information such as postcode, property type, or certification requirements
• Service booking details and information relevant to inspections or compliance services
• Any additional information necessary to complete requested services

This information helps us deliver accurate, efficient, and reliable services.

How We Use Your Information

We use the information collected to provide and improve our services.

This may include:

• Processing bookings and requested services
• Preparing reports, certificates, and service-related documents
• Sharing documentation with authorised parties such as agents, solicitors, landlords, tenants, or third parties only upon instruction or permission
• Sending service updates, appointment confirmations, or important notifications
• Improving our website and services based on customer feedback and usage patterns
• Sending updates, promotional offers, or information about services that may be relevant to you (where permitted)

We may also contact you by email, telephone, or post for customer service and feedback purposes.

Data Security

At EICR Report, we are committed to keeping your information secure.

To protect personal information from unauthorised access, disclosure, or misuse, we maintain suitable administrative, electronic, and physical safeguards designed to secure the information collected through our website.

Cookies Policy

Cookies are small files stored on your computer or device to improve website functionality and user experience.

We may use cookies to:

• Analyse website traffic and visitor behaviour
• Understand how visitors interact with website pages
• Improve website performance and functionality
• Remember preferences to improve browsing experience

Cookies help us improve our services but do not provide us with access to your computer or private files.

Most web browsers automatically accept cookies, but you may choose to disable them through browser settings. Please note that disabling cookies may affect website functionality and user experience.

Third-Party Website Links

Our website may contain links to external websites for additional information or services.

Once you leave our website, we are not responsible for the privacy, content, or protection of information shared on third-party websites. We recommend reviewing the privacy policies of any external sites you visit.

Controlling Your Personal Information

You have the right to control how your personal information is used.

You may:

• Request that your information is not used for marketing communications
• Opt out of promotional emails or messages at any time
• Request access to personal information we hold about you in accordance with applicable data protection laws
• Request corrections to inaccurate or incomplete information
• Request deletion of information where legally permitted

We do not sell, rent, or distribute personal information to third parties without permission unless required by law or necessary to deliver requested services.

Access to Personal Information

You may request a copy of the personal information we hold about you in accordance with applicable data protection regulations.

If you believe any information we hold is incorrect or incomplete, please contact us using the details available on EICR Report, and we will work to correct the information promptly.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any updates will become effective immediately upon publication on EICR Report. We recommend checking this page regularly to stay informed of any changes.

Contact Information

If you have any questions about this Privacy Policy or how your information is used, please contact the team at EICR Report through the contact information available on our website.